Ordering & Payment
What payment methods do you accept? ▼
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Payments are processed securely and encrypted using SSL technology.
How do I place an order? ▼
Browse our product catalog, add items to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and click "Place Order." You'll receive a confirmation email with your order details.
Can I cancel or modify my order after placing it? ▼
Orders can be cancelled or modified within 2 hours of placement. After that, the order may have already entered processing. Please contact us as soon as possible if you need to make changes.
Shipping
Do you offer free shipping? ▼
Yes! We offer free shipping on all orders over $50. Orders under $50 ship for a flat rate of $9.99. Expedited shipping options are available at checkout for an additional fee.
How long does shipping take? ▼
Standard shipping takes 5–7 business days after processing. Orders are typically processed within 1–2 business days. Expedited options include 2–3 day and overnight shipping.
How can I track my order? ▼
Once your order ships, you'll receive a tracking number via email. You can use this number on the carrier's website (UPS, FedEx, or USPS) to track your package in real time.
Do you ship internationally? ▼
Currently, we ship only within the United States, including Alaska and Hawaii. We do not offer international shipping at this time.
Returns & Refunds
What is your return policy? ▼
We offer a 30-day return policy on all products. If your product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund. Please see our
Return & Refund Policy for full details.
How do I start a return? ▼
Contact our customer support team via email with your order number and reason for return. We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days.
How long do refunds take? ▼
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days to the original payment method.
Products & Warranty
Are your products brand new? ▼
Yes, absolutely. All products sold by Print Care Solution are factory-sealed and brand new. We never sell open-box, refurbished, or previously used items. Every product arrives in the original manufacturer packaging.
Do your products come with a manufacturer warranty? ▼
Yes. Every printer, scanner, and product we sell includes the full manufacturer warranty. Warranty coverage and duration varies by brand and product model.
What brands do you carry? ▼
We carry factory-sealed products from HP, Brother, Canon, and Epson — the world's leading printer and scanner manufacturers.
Are you an authorized reseller? ▼
Print Care Solution is an independent online retailer. We are not affiliated with, authorized by, or sponsored by any printer manufacturer. All products are purchased through legitimate distribution channels and are genuine, factory-sealed items with full manufacturer warranties.
Customer Support
How can I contact customer support? ▼
You can reach our customer support team via our
Contact page. We typically respond within 1–2 business days.
I received a damaged product. What should I do? ▼
Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Still have questions?
Our team is happy to help you find the right answer.
Contact Us